General Terms & Conditions
Defects on devices or dishes
Obvious defects, whether they be from production or transport, have to be announced
to SHINWAZEN until one weeks after delivery at the latest. Hidden defects that are
discovered only later on have to be announced immediately. SHINWAZEN will either
repair these defects or replace the purchased goods upon its sole discretion and
with mutual approval with the client. If neither repair nor replacement is possible
under the given circumstances, SHINWAZEN will return the full purchase price.
Comestibles
Any proper, undamaged goods can under no circumstances be given
back or exchanged. The above mentioned goods are, if they are stored in the right
way, almost unperishable. If in any odd case it should happen one time that any
goods delivered to you by SHINWAZEN are unenjoyable (e.g. because of moisture or
strange aromas), please contact us immediately. Our bio products are not chemically
treated at all. Despite of meticulous control on all levels, a worm or fungi attack
is not totally impossible to happen. If this should be the case, please contact
SHINWAZEN immediately.
Payment of goods
Please pay the received goods within thirty days from the date of the bill with
the invoice that is joined or by using its reference number. For late payments,
SHINWAZEN is allowed to ask 10. - CHF for the second demand note and for the third
30. - CHF plus 1% of interest per month. According to circumstances, SHINWAZEN can
insist on advance payment. Payments by credit card are treated with the highest
possible security standards.
Data protection
SHINWAZEN saves your coordinates like your address and the order-specific information
in order to properly process your order. SHINWAZEN does under no circumstances hand
out any of these data to any third party. Sole exception is the
card proof with credit card payments. Equally, SHINWAZEN does not receive or accept
any data from third parties, except for customer wishes resp. customer recommendation.
